Team Importance Week 3 Hcs 325

Introduction No management position is easy these days. There argon many rules and regulations to follow, as well as many responsibilities that grow more over time. One of the responsibilities as a manager is to improve efficiency of the company and extend customer satisfaction. Not only does this consider money, but time, skill, and police squadwork. As the manager of a busy bid center, the call volume has increased so much that there is an extra $20,000 to spend on improving customer satisfaction and efficiency. How can this be spent wisely to reach these goals? Teamwork is top on the list of importance because without a team, there is no business.Teams provide many things to a health care facility, as well as any separate successful business. Teams are utilize in many assorted representations in other industries, much(prenominal) as the military machine, for example. This sets examples for the health care manufacture as to how teams might be used similarly there compare d to somewhere similar the government jobs. However, nonhing is easy like saying the alphabet. In any industry, encounter does wax, and having the knowledge of problem solving is very good to have in order to make an educated decision for the health care organization. GoalsIn the call center, there is an extensive amount of money to be used for improving the fictitious character of care, and customers satisfaction. Goals need to be set in order for the $20,000 to be used wisely. Teamwork is the answer to this. To improve whole step of the product, and to increase customer satisfaction, everyone has to be able to work together very well to reach the goals of the company. So far because of this teamwork, the call volume has increased immensely. Managers in the call center have a process they follow, called the Five Step Planning process, which enables them to improve teamwork, which solely improves quality and satisfaction.Five Step Planning Process At its most basic, planning is decision making. (Donald J. Lombardi, flush toilet R. Schermerhorn, Brian Kramer 2007, tooshie Wiley & Sons Inc. ). The five step planning process is used in order to make the best decisions thinkable when making decisions within an organization, as well as help out with any employments that may arise during the process. It is a support system for problem solving and breaks down how to do it with as little conflict as possible. Step one of the process is to identify and define the problem.This is where information is gathered, evaluated, and is deliberated. Doing so defines any problems decent and can be taken care of efficiently without complications along the way. Step two of the process is to dedicate and evaluate possible chassiss of action. In this step, managers can begin formulating one or several potential solutions. (Donald J. Lombardi, John R. Schermerhorn, Brian Kramer 2007, John Wiley & Sons Inc. ). More information may need to be gathered and analyzed before expiration to the third step of the process, which is choosing a preferred plan of action.In the third step, a decision is made with selecting a specific course of action. In the fourth step, implement the planned course of action, actions are established and employ to meet the final goal. Nothing new is able to happen unless action is taken. Managers should have the ability to be able to have the determination and be creative in order to implement the planned course of action. Finally, the fifth and final step of the process is evaluating the results. What happens is the accomplishments with the original objectives are compared to what has been come up with.Both the positive and disallow sides should be kept in an open mind, before a final decision is made to stick. project Outside the box Looking at how other businesses are ran and how the make teamwork better is a way to improve customer satisfaction. Teamwork is used in different ways in other industries, such as the militar y, for example. They use teamwork to the full extent because in their world, it may mean life or death. Jane Dyer, a veteran, states Teamwork is a fundamental lesson in the military. At basic training, you learn about being the member of a whole.She also states that after you leave that basic training, you are still responsible for your unit and whether or not you like a team member, you will still honor and protect each other. The military is so tightly compact, they are like a family. This sets examples for teamwork in the health care organizations because whether or not you like a team member, that does not mean you cannot help the company you work for succeed along with yourselves. The militarys company is the United States. Should they not work together well, they could die and others lives would then be at stake.It is the same concept with businesses. Should the team not work together well and improve, then one, the company ends up dying, then everyone working loses their jobs . Just because one industry is different than the other, they could very well learn pregnant lessons about team work from each other. Conclusion Industries around the world are very different but also alike in so many ways. The military is a great industry to look at for things like team work, because the health care industries can learn how to improve their quality of care and customer (patient) satisfaction.Having that extra money can benefit the companies when they focus on improving team work alone. Lessons are learned all around. References Donald J. Lombardi, John R. Schermerhorn, Brian Kramer 2007, John Wiley & Sons Inc, Managerial and Supervisory Planning Preparing for the bridle-path Ahead retrieved from https//ecampus. phoenix. edu/content/eBookLibrary2/content/eReader. aspx Jane Dyer, 2010, The military shows the importance of teamwork retrieved from http//www. mydd. com/users/jane-dyer/posts/the-military-shows-us-the-importance-of-teamwork